Last Updated: 01/04/2026

 

1. INTRODUCTION

This Refund & Cancellation Policy ("Policy") outlines the terms and conditions governing refunds, cancellations, and chargebacks for all transactions made on the Kaslane platform operated by Kaslane Tech & Entertainment Pvt. Ltd. ("Kaslane," "Company," "We," "Us," "Our").

This Policy is an integral part of our Terms & Conditions and should be read in conjunction with them. By using our Platform and making purchases, you agree to this Policy.

This Policy is published in compliance with:

• The Consumer Protection Act, 2019
• The Consumer Protection (E-Commerce) Rules, 2020
• The Information Technology Act, 2000
• Reserve Bank of India Guidelines on Payment Aggregators
• All other applicable Indian laws

 

2. COMPANY INFORMATION

Legal Entity: Kaslane Tech & Entertainment Pvt. Ltd.

Registered Address:
OFF NO-412, JOP Plaza P-2,
Sector-18, Noida, 201301,
Uttar Pradesh, India

Email: connect@kaslane.com

Grievance Officer: [Insert Name]
Grievance Email: connect@kaslane.com

 

3. GENERAL REFUND POLICY

3.1 Nature of Services

Kaslane provides digital services including subscriptions, paid messaging, video/audio calls, meetups, travel experiences, and exclusive content access. Due to the digital and personalized nature of these services, most purchases are considered final and non-refundable once the service has been delivered or accessed.

3.2 Core Principles

PrincipleDescriptionFairnessWe aim to treat all Users and Creators fairly in refund decisions
TransparencyClear communication of refund eligibility and process
TimelinessPrompt processing of legitimate refund requests
ComplianceAdherence to all applicable consumer protection laws

3.3 Currency

All refunds will be processed in Indian Rupees (INR), regardless of the original payment currency.

 

4. REFUND ELIGIBILITY BY SERVICE TYPE

4.1 Subscriptions

ScenarioRefund EligibilityRefund AmountCancellation before any content accessedEligibleFull refund minus processing fees (up to 5%)
Cancellation after accessing contentNot EligibleNo refund
Technical issue preventing access for entire subscription periodEligibleFull refund or pro-rata refund
Creator account deleted/banned during subscriptionEligiblePro-rata refund for remaining period
Auto-renewal charged after cancellation requestEligibleFull refund of renewal charge
Duplicate subscription purchaseEligibleFull refund of duplicate
Change of mind after accessing contentNot EligibleNo refund
Dissatisfaction with content qualityNot EligibleNo refund (subjective)

Subscription Cancellation:

• You may cancel auto-renewal at any time through Account Settings
• Cancellation takes effect at the end of current billing period
• You retain access until the subscription period expires
• No partial refunds for unused days within a billing period

4.2 Paid Messaging (DMs)

ScenarioRefund EligibilityRefund AmountMessage sent but not delivered due to technical errorEligibleFull refund
Creator did not respond within 7 daysEligibleFull refund
Creator account banned/deleted before responseEligibleFull refund
Message delivered, Creator respondedNot EligibleNo refund
Message delivered, response unsatisfactoryNot EligibleNo refund (subjective)
User sent message by mistakeCase-by-caseUp to full refund if reported within 1 hour and Creator hasn't read
Duplicate message chargeEligibleFull refund of duplicate

4.3 Video/Audio Calls

ScenarioRefund EligibilityRefund AmountCreator no-show (did not join within 15 minutes)EligibleFull refund
User no-showNot EligibleNo refund; payment forfeited to Creator
Call cancelled by Creator (any time)EligibleFull refund
Call cancelled by User (72+ hours before)EligibleFull refund
Call cancelled by User (24-72 hours before)Eligible50% refund
Call cancelled by User (less than 24 hours)Not EligibleNo refund
Technical failure from Platform sideEligibleFull refund or free rescheduling
Technical failure from User's side (internet, device)Not EligibleNo refund
Call completed but shorter than booked duration due to CreatorEligiblePro-rata refund for unused time
Call completed but User left earlyNot EligibleNo refund
Call quality issues due to PlatformEligiblePartial or full refund based on severity
Duplicate booking chargeEligibleFull refund of duplicate

4.4 In-Person Meetups

ScenarioRefund EligibilityRefund AmountCreator no-showEligibleFull refund
User no-showNot EligibleNo refund; payment forfeited to Creator
Meetup cancelled by Creator (any time)EligibleFull refund
Meetup cancelled by User (7+ days before)EligibleFull refund
Meetup cancelled by User (3-7 days before)Eligible75% refund
Meetup cancelled by User (24-72 hours before)Eligible50% refund
Meetup cancelled by User (less than 24 hours)Not EligibleNo refund
Meetup rescheduled by CreatorEligibleFull refund if new date not acceptable
Force majeure (natural disaster, government restrictions)EligibleFull refund or rescheduling
Meetup completed but shorter than bookedEligiblePro-rata refund for unused time
Safety concerns (verified)EligibleFull refund
Dissatisfaction with experienceNot EligibleNo refund (subjective)

4.5 Travel Experiences

ScenarioRefund EligibilityRefund AmountCancellation by User (30+ days before)Eligible70% refund (30% retention for booking costs)
Cancellation by User (15-30 days before)Eligible50% refund
Cancellation by User (7-15 days before)Eligible25% refund
Cancellation by User (less than 7 days)Not EligibleNo refund
Cancellation by Creator/KaslaneEligibleFull refund
Force majeureEligibleFull refund or rescheduling
Partial completion due to Creator/KaslaneEligiblePro-rata refund for undelivered services
User unable to travel (personal reasons)Not EligibleNo refund (travel insurance recommended)
Visa rejectionCase-by-caseUp to 50% refund with documentation
Medical emergency (documented)Case-by-caseUp to 75% refund with valid documentation

4.6 Tips and Gifts

ScenarioRefund EligibilityRefund AmountVoluntary tip to CreatorNot EligibleNo refund (voluntary gratitude)
Accidental tip (reported within 1 hour)Case-by-caseUp to full refund if Creator hasn't withdrawn
Duplicate tip chargeEligibleFull refund of duplicate

4.7 Exclusive Content Purchases (One-time)

ScenarioRefund EligibilityRefund AmountContent not accessible after purchase (technical issue)EligibleFull refund
Content removed by Creator before accessEligibleFull refund
Content accessed/downloadedNot EligibleNo refund
Content different from description (verified)EligibleFull refund
Dissatisfaction with content qualityNot EligibleNo refund (subjective)
Duplicate purchaseEligibleFull refund of duplicate

5. NON-REFUNDABLE SCENARIOS

The following are explicitly non-refundable under any circumstances:

CategoryReasonChange of mindService is as described; subjective dissatisfaction
Failure to read service descriptionUser responsibility to review before purchase
Completed servicesValue already delivered
User misconduct leading to terminationViolation of Terms; no entitlement
Third-party costs incurredCannot be recovered (e.g., Creator travel for meetup)
Services used/accessedDigital content once viewed/accessed
Account suspension for violationsNo refund for unused subscriptions/credits
Currency conversion lossesExchange rate fluctuations
Payment gateway feesNon-recoverable processing costs
Promotional/discounted purchasesAs stated in promotion terms
Expired credits or subscriptionsUser responsibility to use within validity

6. REFUND REQUEST PROCESS

6.1 How to Request a Refund

Step 1: Initiate Request

Submit your refund request through one of the following channels:

ChannelDetailsEmailconnect@kaslane.com (Subject: "Refund Request - [Transaction ID]")
In-AppHelp & Support → Refund Request
WebsiteSupport/Contact page → Refund Form

Step 2: Provide Required Information

Required InformationDescriptionFull NameAs registered on account
Registered EmailEmail linked to your account
Phone NumberRegistered mobile number
Transaction IDUnique ID from payment confirmation
Transaction DateDate of purchase
AmountTransaction amount
Service TypeSubscription/Call/Meetup/Message/etc.
Reason for RefundDetailed explanation
Supporting EvidenceScreenshots, communications, documentation
Preferred Refund MethodOriginal payment method (default) or alternative

Step 3: Acknowledgment

You will receive an acknowledgment within 24 hours of submission confirming receipt of your request.

Step 4: Review and Investigation

Our team will review your request, which may include:

• Verification of transaction details
• Review of service delivery logs
• Communication with Creator (if applicable)
• Technical investigation (if applicable)
• Assessment against this Policy

Step 5: Decision Communication

You will be notified of the decision via email within the timelines specified in Section 6.2.

Step 6: Refund Processing

If approved, refund will be processed as per Section 7.

6.2 Refund Request Timeline

Request TypeDeadline to RequestSubscriptionsWithin 7 days of charge
Paid MessagesWithin 14 days of sending
CallsWithin 48 hours of scheduled time
MeetupsWithin 48 hours of scheduled date
Travel ExperiencesAs per cancellation timeline in Section 4.5
Content PurchasesWithin 7 days of purchase
Technical IssuesWithin 7 days of occurrence
Duplicate ChargesWithin 30 days of transaction
Unauthorized TransactionsWithin 30 days of discovery

Note: Requests submitted after the deadline may be rejected at our discretion.

6.3 Processing Timeline

StageTimelineAcknowledgmentWithin 24 hours
Initial ReviewWithin 3 business days
Investigation (if required)Additional 3-5 business days
Decision CommunicationWithin 7 business days of request
Refund Processing (if approved)Within 5-7 business days of approval
Credit to Account5-10 business days depending on bank/payment method

Total Maximum Time: Up to 25 business days from request to credit (for complex cases)

 

7. REFUND METHODS AND PROCESSING

7.1 Refund Methods

Original Payment MethodRefund MethodCredit CardCredit to same card
Debit CardCredit to same card
UPICredit to same UPI ID or linked bank account
Net BankingCredit to same bank account
WalletCredit to same wallet or bank account
EMIReversal of EMI or credit to bank account

7.2 Refund Processing

• Refunds are processed through Razorpay payment gateway
• Refund will be initiated to the original payment method unless technically not feasible
• If original method is unavailable, refund may be credited to bank account via NEFT/IMPS

7.3 Refund Timeline by Payment Method

Payment MethodRefund Credit TimelineCredit Card5-7 business days
Debit Card5-7 business days
UPI2-4 business days
Net Banking5-7 business days
Wallet1-3 business days
EMI7-10 business days

Note: Timelines are indicative and depend on bank/payment provider processing times. Kaslane is not responsible for delays caused by banks or payment providers.

7.4 Partial Refunds

In cases where partial refund is applicable:

• Refund amount will be calculated based on service utilized vs. paid
• Platform fees may be deducted from refund amount
• Calculation methodology will be communicated with decision

7.5 Refund Deductions

The following may be deducted from refund amounts:

DeductionApplicabilityAmountPayment Gateway FeesNon-recoverable processing chargesUp to 2-3% of transaction
Platform Service FeeFor services partially renderedProportionate to service used
Creator Payout (if already processed)If Creator has already been paidAmount paid to Creator
Administrative ChargesFor complex refund processingUp to ₹50 per transaction
Currency Conversion FeesInternational transactionsActual conversion loss
Taxes Already RemittedGST/TDS already depositedNon-recoverable portion

7.6 Refund Confirmation

Upon successful refund processing:

• Email confirmation sent with refund details
• Transaction ID for refund provided
• Expected credit timeline communicated
• Bank reference number shared (when available)

 

8. CANCELLATION POLICY

8.1 Subscription Cancellation

How to Cancel:

MethodStepsIn-AppAccount Settings → Subscriptions → Select Subscription → Cancel
WebsiteProfile → Manage Subscriptions → Cancel
Emailconnect@kaslane.com with subject "Cancel Subscription - [Username]"

Cancellation Terms:

• Cancellation stops future auto-renewals only
• You retain access until the end of current billing period
• No pro-rata refunds for unused days within billing period
• Cancellation must be completed at least 24 hours before renewal date
• Cancelled subscriptions can be re-activated at any time

8.2 Call/Meetup Cancellation

By User:

Cancellation WindowVideo/Audio CallsIn-Person Meetups72+ hours beforeFull refundFull refund
24-72 hours before50% refund50% refund
Less than 24 hoursNo refundNo refund
No-showNo refundNo refund

By Creator:

ScenarioUser EntitlementAny time before scheduled slotFull refund OR free rescheduling (User's choice)
Creator no-show (15+ min late)Full refund automatically processed
Repeated cancellations by CreatorFull refund + Platform credit as goodwill

How to Cancel:

MethodStepsIn-AppMy Bookings → Select Booking → Cancel
WebsiteDashboard → Bookings → Cancel
Emailconnect@kaslane.com with Booking ID (for urgent cases)

8.3 Travel Experience Cancellation

By User:

Cancellation WindowRefund Percentage30+ days before departure70% refund
15-30 days before departure50% refund
7-15 days before departure25% refund
Less than 7 daysNo refund

By Creator/Kaslane:

ScenarioUser EntitlementCancellation for any reasonFull refund
Partial cancellation (some activities cancelled)Pro-rata refund for cancelled portions
Force majeureFull refund OR rescheduling OR credit

Special Circumstances:

CircumstanceDocumentation RequiredPotential RefundMedical emergencyMedical certificate from registered practitionerUp to 75%
Death in immediate familyDeath certificateUp to 100%
Visa rejectionOfficial rejection letterUp to 50%
Government travel advisoryOfficial advisory referenceUp to 100%
Natural disaster at destinationNews/official reportsUp to 100%

8.4 Account Cancellation/Deletion

User Account Deletion:

• You may delete your account at any time
• Active subscriptions will not be refunded upon account deletion
• Pending Creator payouts will be processed before account closure
• Certain data retained as per legal requirements (see Privacy Policy)

Creator Account Termination:

• Creators may request account termination with 30 days notice
• Pending earnings will be paid out after deducting any liabilities
• Active subscriber subscriptions will continue until expiry; no new subscriptions accepted
• Refunds to subscribers handled as per Section 4.1

 

9. CHARGEBACKS AND DISPUTES

9.1 Definition

A chargeback occurs when a cardholder disputes a transaction with their bank/card issuer, requesting reversal of funds.

9.2 Our Position

Kaslane takes chargebacks seriously. We encourage users to contact us directly for refunds before initiating chargebacks with their banks.

9.3 Legitimate Chargebacks

We acknowledge legitimate chargebacks for:

• Unauthorized/fraudulent transactions
• Transactions where service was not delivered
• Duplicate charges
• Billing errors

9.4 Fraudulent Chargebacks

The following are considered fraudulent chargebacks:

ScenarioOur ResponseService received but chargeback filedContest with evidence; account termination
Change of mind disguised as fraud claimContest with evidence; account termination
Content accessed then chargeback filedContest with evidence; account termination; potential legal action
Chargeback after refund already processedContest; recovery of duplicate refund
False claims of unauthorized transactionContest with evidence; report to authorities

9.5 Consequences of Fraudulent Chargebacks

Users who file fraudulent chargebacks may face:

ConsequenceDescriptionAccount TerminationImmediate and permanent ban from Platform
Legal ActionCivil suit for recovery of funds and damages
Criminal ComplaintFiling of FIR for fraud under IPC/BNS
Credit Bureau ReportingReport to credit information companies
Industry BlacklistSharing with fraud prevention networks
Recovery of CostsChargeback fees, legal costs, and damages

9.6 Chargeback Process

If you have a legitimate dispute:

Step 1: Contact us first at connect@kaslane.com

Step 2: Allow us 7 business days to investigate and resolve

Step 3: If unresolved, you may escalate to your bank

Step 4: We will respond to bank inquiries with transaction evidence

9.7 Chargeback Fees

• Payment gateways charge ₹500-₹1500 per chargeback
• Fraudulent chargeback filers will be liable for these fees
• Fees may be recovered through legal proceedings

 

10. SPECIAL REFUND SCENARIOS

10.1 Platform Technical Failures

If you experience service disruption due to Platform technical issues:

Duration of DisruptionCompensationLess than 1 hourNo compensation (within acceptable limits)
1-4 hoursPro-rata credit for affected service
4-24 hoursPro-rata refund or extended subscription
More than 24 hoursFull refund for affected period + goodwill credit

Evidence Required: Screenshot of error, timestamp, description of issue

10.2 Unauthorized Transactions

If you notice unauthorized transactions on your account:

Immediate Steps:

1. Change your password immediately
2. Contact us at connect@kaslane.com within 24 hours
3. File a complaint with your bank
4. File a cyber crime complaint at https://cybercrime.gov.in (if significant amount)

Our Investigation:

• Review of account access logs
• IP address and device analysis
• Transaction pattern analysis
• Communication with payment gateway

Resolution:

• If unauthorized access confirmed: Full refund
• If user negligence (shared password, etc.): Case-by-case decision
• Timeframe: 7-15 business days

10.3 Duplicate Transactions

If you are charged multiple times for the same service:

• Report within 30 days of transaction
• Provide all transaction IDs
• Duplicate amount refunded within 5-7 business days
• No documentation required (system verification)

10.4 Creator Misconduct

If a Creator engages in misconduct during a paid service:

Type of MisconductActionHarassment/abuseFull refund + Creator penalized
No-show without noticeFull refund + Creator penalized
Service significantly different from descriptionFull or partial refund based on assessment
Inappropriate behavior during meetupFull refund + Creator banned + support provided
Illegal activityFull refund + Creator banned + reported to authorities

Reporting: Email connect@kaslane.com with subject "Creator Misconduct Report"

10.5 User Safety Concerns

If you feel unsafe before or during a meetup/travel experience:

• You may cancel immediately
• Contact us at connect@kaslane.com or emergency helpline [Insert Number]
• Full refund will be processed upon verification of genuine safety concern
• No penalty for safety-based cancellations
• We may investigate and take action against the other party

10.6 Death or Incapacity of User

In case of death or incapacity of a User:

• Legal heir/nominee may request refund of unused services
• Required: Death certificate / Medical certificate + ID proof of claimant + Relationship proof
• Refund of: Active subscriptions (pro-rata), Unused credits, Pending bookings
• Timeline: 30 business days from submission of complete documents

10.7 Death or Incapacity of Creator

In case of death or incapacity of a Creator:

• All active subscribers notified
• Pro-rata refund for remaining subscription period
• Scheduled calls/meetups fully refunded
• Automatic processing; no request needed

 

11. PROMOTIONAL AND DISCOUNTED PURCHASES

11.1 Promotional Offers

Purchases made using promotional codes, discounts, or special offers:

ScenarioRefund TreatmentRefund eligible (as per policy)Refund of amount actually paid (discounted amount)
Promotional credit usedCredit restored instead of cash refund
Free trial converted to paidStandard refund policy applies to paid portion
Bundle/package dealsPro-rata refund based on services not used

11.2 Platform Credits

Credits issued by Kaslane (goodwill, promotional, compensation):

• Non-refundable for cash
• Non-transferable
• Subject to expiry as specified
• Can be used for future purchases
• Forfeited upon account termination for violations

11.3 Gift Purchases

If you purchase a subscription/service as a gift for someone else:

• Refund requests must come from purchaser (not recipient)
• Standard refund policy applies
• Refund processed to purchaser's payment method

 

12. CREATOR PAYOUT AND REFUND IMPACT

12.1 Impact on Creator Earnings

When a refund is processed:

ScenarioImpact on CreatorRefund before Creator payoutTransaction reversed; no payout to Creator
Refund after Creator payoutAmount deducted from Creator's next payout
Creator at fault (no-show, misconduct)Full deduction + potential penalty
User at fault (change of mind)Creator retains earnings (no refund to user)
Platform faultCreator retains earnings; Kaslane bears refund

12.2 Creator Disputes

Creators may dispute refund decisions by:

• Emailing connect@kaslane.com within 7 days of refund notification
• Providing evidence supporting their position
• Decision communicated within 7 business days

12.3 Refund Reserve

• Kaslane may hold a portion of Creator earnings (up to 10%) as refund reserve
• Reserve released after 30-60 days if no refund claims
• Protects against chargebacks and refund obligations

 

13. COMMUNICATION

13.1 Refund Status Updates

You will receive updates at the following stages:

StageCommunicationRequest ReceivedEmail acknowledgment within 24 hours
Under ReviewEmail if additional information needed
Decision MadeEmail with approval/rejection and reason
Refund InitiatedEmail with refund reference number
Refund CompletedEmail confirmation (when bank confirms)

13.2 Contact for Refund Queries

Email: connect@kaslane.com
Subject Line: "Refund Query - [Transaction ID]"
Response Time: Within 48 hours

 

14. GRIEVANCE REDRESSAL

14.1 Grievance Officer

For refund-related grievances, contact our Grievance Officer:

Name: [Insert Grievance Officer Name]
Designation: Grievance Officer
Email: connect@kaslane.com
Address:
OFF NO-412, JOP Plaza P-2,
Sector-18, Noida, 201301,
Uttar Pradesh, India

14.2 Escalation Process

LevelContactTimelineLevel 1Customer Support (connect@kaslane.com)7 business days
Level 2Grievance Officer (same email, subject: "Escalation")15 business days
Level 3Company Management (written letter to registered address)30 business days
ExternalConsumer Forum / Cyber CellAs per forum rules

14.3 Consumer Forum

If your grievance is not resolved satisfactorily, you may approach:

• District Consumer Disputes Redressal Forum (claims up to ₹1 crore)
• State Consumer Disputes Redressal Commission (claims ₹1-10 crore)
• National Consumer Disputes Redressal Commission (claims above ₹10 crore)

Online Filing: https://edaakhil.nic.in

 

15. COMPLIANCE

15.1 Consumer Protection Act, 2019

This Policy complies with consumer rights including:

• Right to be informed about services and charges
• Right to seek redressal for unfair trade practices
• Right to fair and transparent refund process

15.2 E-Commerce Rules, 2020

We comply with requirements including:

• Clear display of refund and cancellation policies
• Acknowledgment of refund requests within stipulated time
• Processing refunds within reasonable timeframe
• Providing reasons for refund rejection

15.3 RBI Guidelines

Payment processing and refunds comply with:

• Payment Aggregator guidelines
• Turnaround time for refunds
• Customer protection measures
• Dispute resolution mechanisms

15.4 Information Technology Act, 2000

We maintain records of transactions and refunds as required under IT Act and Rules.

 

16. AMENDMENTS

16.1 Right to Modify

Kaslane reserves the right to modify this Refund & Cancellation Policy at any time.

16.2 Notification

• Material changes notified via email and Platform notice at least 15 days in advance
• Minor changes reflected by updating "Last Updated" date
• Continued use after changes constitutes acceptance

16.3 Applicable Policy

The Policy in effect at the time of your transaction will apply to that transaction.

17. CONTACT US

For any questions regarding this Refund & Cancellation Policy:

Kaslane Tech & Entertainment Pvt. Ltd.

Registered Address:
OFF NO-412, JOP Plaza P-2,
Sector-18, Noida, 201301,
Uttar Pradesh, India

Email: connect@kaslane.com

Subject Lines for Faster Processing:

Query TypeSubject LineNew Refund RequestRefund Request - [Transaction ID]
Refund Status InquiryRefund Status - [Transaction ID]
Cancellation RequestCancellation Request - [Service Type] - [Username]
Chargeback QueryChargeback Query - [Transaction ID]
Grievance/EscalationEscalation - Refund - [Transaction ID]
General QueryRefund Policy Query

Support Hours: Monday to Friday, 10:00 AM to 6:00 PM IST (excluding public holidays)

Response Time: Within 24-48 hours for all refund-related queries

 

18. SUMMARY OF KEY REFUND TIMELINES

ServiceRequest DeadlineDecision TimelineRefund Credit TimelineSubscriptionsWithin 7 days7 business days5-10 business days
Paid MessagesWithin 14 days5 business days5-10 business days
Video/Audio CallsWithin 48 hours3 business days5-10 business days
MeetupsWithin 48 hours5 business days5-10 business days
Travel ExperiencesAs per cancellation window7 business days7-14 business days
Duplicate ChargesWithin 30 days3 business days5-7 business days
Unauthorized TransactionsWithin 30 days15 business days7-10 business days
Technical IssuesWithin 7 days5 business days5-10 business days

19. QUICK REFERENCE: REFUND ELIGIBILITY CHART

ScenarioRefund?Amount✅ Creator no-showYes100%
✅ Platform technical failureYes100% or Pro-rata
✅ Duplicate chargeYes100% of duplicate
✅ Unauthorized transactionYes100% (upon verification)
✅ Creator cancelledYes100%
✅ Service not deliveredYes100%
✅ User cancelled 72+ hours beforeYes100% (Calls/Meetups)
⚠️ User cancelled 24-72 hours beforePartial50%
❌ User cancelled <24 hours beforeNo0%
❌ User no-showNo0%
❌ Change of mindNo0%
❌ Content already accessedNo0%
❌ Completed serviceNo0%
❌ Dissatisfaction (subjective)No0%
❌ Account terminated for violationsNo0%
❌ Tips and giftsNo0%

20. DEFINITIONS

TermDefinitionRefundReturn of money paid for a service
CancellationTermination of a booked service or subscription before completion
ChargebackReversal of a transaction initiated through bank/card issuer
Pro-rata RefundProportional refund based on unused portion of service
Business DaysMonday to Friday, excluding Indian public holidays
Transaction IDUnique identifier for each payment transaction
Platform CreditNon-cash credit issued for use on the Platform
Force MajeureUnforeseeable circumstances preventing service delivery (natural disasters, government actions, etc.)
Goodwill CreditDiscretionary credit issued as gesture of customer satisfaction
No-showFailure to attend a scheduled service without prior cancellation

21. ACKNOWLEDGMENT

By making a purchase on the Kaslane Platform, you acknowledge that:

1. You have read and understood this Refund & Cancellation Policy
2. You agree to the terms and conditions outlined herein
3. You understand which services are refundable and which are not
4. You accept the timelines and processes for refund requests
5. You will contact Kaslane before initiating chargebacks
6. You understand the consequences of fraudulent refund claims or chargebacks
7. You accept that this Policy may be amended from time to time

 

22. GOVERNING LAW AND JURISDICTION

This Refund & Cancellation Policy shall be governed by and construed in accordance with the laws of India. Any disputes arising out of or in connection with this Policy shall be subject to the exclusive jurisdiction of the courts in Noida, Uttar Pradesh, India, subject to the arbitration provisions in our Terms & Conditions.

 

23. SEVERABILITY

If any provision of this Policy is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such invalidity shall not affect the validity of the remaining provisions, which shall continue in full force and effect.

 

24. ENTIRE REFUND AGREEMENT

This Refund & Cancellation Policy, together with our Terms & Conditions and Privacy Policy, constitutes the complete agreement regarding refunds and cancellations between you and Kaslane Tech & Entertainment Pvt. Ltd.

 

END OF REFUND & CANCELLATION POLICY